Questions? Call Us 888.633.0911

Police & Tactical Supply

Open to the General Public!

Phone Hours:
Monday - Friday 9 AM to 5 PM EST
Closed Saturdays and Sundays

You can contact us by email anytime day or night. We are frequently working before and after phone hours and will be happy to answer your questions or assist you in any way possible either by email or online by live chat when the live support logo is displayed in the upper right corner of out website header.

Phone:
Toll Free: 1-888-633-0911

Fax:
219-979-5276

The See Group Police Supply's customer service goal is simple: We are committed to providing our customers with personal service and total satisfaction. If you have any questions or concerns please email us or or call toll free at 1-888-633-0911.

Inventory, Back Orders & Tracking

We use a live inventory system that is connected with our two warehouses to let you know the stock status of the items you need. There is a short delay between the two systems so on rare occasions if inventory is low on an item, it may show as in stock even though it just sold out. We will notify you if this is the case and give you the option to back order or cancel. There are a relatively few items that are not included in our live inventory system, including some duty holsters, fingerprint and forensic supplies. We're always happy to check inventory for you by email or phone.

Most items are available for back order. If we have to back order an item we will ship it as soon as it is received from the manufacturer. If you request that back ordered items ship separately from other in-stock items there may be an additional shipping charge to cover the cost.

Once your order ships we will update your order confirmation page with tracking information and you will receive an automated email notification. To ensure that you receive our email please add Sales@TheSeeGroup.com to your address book or it may be filtered out as spam. To check your order status and tracking information you may refer back to the order confirmation page for updates anytime.

All damaged shipments must be reported to the carrier for claims handling. Any shortages must be reported to us within 24 hours of receiving your order. In the event of any damage or shortage, all boxes and packaging regarding that order, must be kept on hand until the problem has been resolved and any claims paid in full.

In the unlikely event something goes wrong with your order or shipment, we'll work to resolve any problems as quickly as possible at no cost to you.

Orders from new customers paid by check may be delayed until the check clears.

Account Registration

To expedite re-ordering, view your tracking information and order history all in one location, we recommend that you register for an optional online account. From time to time we may also email exclusive offers to our registered customers who choose to receive them. For security purposes we do not store your payment information in your online account.

Warranty

The See Group Police Supply does not warranty any product. All merchandise is new and guaranteed by the manufacturer. Unless merchandise is defective at the time of receipt from us, please return any defective merchandise directly to the manufacturer for replacement or repair. We will gladly assist you with manufacturer contact information if there is a warranty problem. If merchandise is found to be defective at the time of delivery please contact us immediately.

Terms and Conditions of Sale

You must be at least 18 years of age to order most items and at least 21 years of age to order ammunition. We cannot know or be aware of all the local, state and federal laws as they pertain to the products that we sell. Therefore, The See Group Police Supply does not warrant that a person may legally purchase, possess or carry specific items offered by us. No item is intended for sale in those states, or in those areas where local restrictions may limit or prohibit the purchase, carrying or use of certain items. Please check all federal, state and local laws before purchasing.

When you place an order for products that are subject to any legal restrictions, you warrant to us that you accept sole responsibility and are authorized to make such purchase, that you are in compliance with all local, state and federal laws concerning same and will not use any item or items purchased from us in an illegal, immoral, or unlawful manner. Further, you warrant to us that The See Group Police Supply and it's member-owners, employees and any associated parties will be held completely harmless in the event you fail to observe such restrictions. In addition, you are certifying that you understand that some merchandise ordered may be dangerous to use or store and accept full responsibility for any loss or damage to property, health or life that may occur from any item purchased from us. See restricted items list below.

Customer further agrees to indemnify and hold harmless The See Group Police Supply, it's member-owners, employees and any associated parties against any liabilities, settlements, and expenses (including without limitation costs and reasonable attorneys' fees) in connection with any claim or action that may arise. Buyer assumes all risk of using any item purchased from us. The See Group Police Supply assumes no liability for any damages or injuries.

All orders are confirmed prior to shipment. Please provide us with valid phone numbers as we may need to call you. Invalid phone numbers will cause orders to be delayed or canceled.

Any terms and conditions set forth in the buyer's purchase order shall not materially alter terms and conditions set forth herein by The See Group Police Supply.

Restricted Items

Due to individual state laws, we may not be able to sell or ship some items to your area. Ultimately it is the customer's responsibility to be aware of their federal, state and local laws. We cannot sell the items below to individuals in the listed states or locations.

The information above was accurate to best of our knowledge at the time published. Please check with local authorities to confirm that it is legal for you to own these or any product that may be in conflict with the law in your area prior to ordering. The afore noted information is not in any way legal advice and you are ultimately responsible to know the law in your area.

A limited number of products such as ammunition, aerosols, pepper sprays and cleaning solvents are considered hazardous for the purposes of shipping. These items can only be shipped by UPS or FedEx Ground and thus cannot be shipped outside of the continental United States.

Gift Certificates

Gift certificates from The See Group Police Supply are an excellent gift; easy to purchase, easy to redeem and they never expire! Simply purchase the gift certificate and email it to your recipient!

The See Group Police Supply gift certificates are available in the following denominations: $10, $25, $50, $100, $250.

Follow these instructions to redeem your gift certificate:
1. Shop for your favorite products at www.TheSeeGroup.com. You may redeem gift certificates at any time for any items on our website.
2. Add the item(s) you wish to purchase to your cart.
3. On the first checkout page you will see a Coupon Code/Gift Certificate Code section below the shipping calculator, in which you can enter gift certificate codes. Be sure to enter the full code (beginning with the @ symbol).
4. If you have multiple gift certificates, you can apply more than one. Simply enter your first code, click apply, and enter the next code.
5. If the gift certificate covers your entire order, you will not be required to enter any credit card information.
6. If the balance on your gift certificate is not enough to cover the order in full, you will be required to pay for the rest with a credit card.

Credit and Debit Card Authorizations

When you place an order on our website your card is automatically authorized for the full dollar amount of the order. The authorization is not a charge. It is simply an authorization run by the credit card company confirming that funds are available and verifying security information to protect against credit card fraud. The authorization will drop off of your account in two to five business days from the date you placed the order. As is the case with all card authorizations from any merchant, the authorized funds will not be available to the cardholder for the duration of the hold.

We do not accept international credit cards on our domestic site. When using an International Credit Card please select the Outside The U.S.? button at checkout. This will transfer your order to our partners at Bongo International who will process your order with your international card. Bongo can also ship your order worldwide for you.

Sales Tax

The See Group Police Supply currently charges sales tax in Georgia to non-exempt customers. If you are a tax exempt customer in Indiana please fax your tax exempt certificate to us at (219) 979-5276 or email it to Service@TheSeeGroup.com.

Disclaimer

Although every effort is made to keep our website free of errors, occasionally a mistake will occur. In the event of an error, we reserve the right to correct the error. Manufacturers may alter their specifications, ingredient lists, product packaging and instructions. With that in mind we recommend that you do not rely solely on the information on our website and that you always read labels, warnings, and directions before using or consuming a product. Please contact the manufacturer for additional and the most up-to-date information about a product.

Privacy Policy

The See Group Police Supply is committed to protecting your privacy. We collect information such as names, address, email address, etc and may use it to fill your order, send you informational material such as to notify you about new services or special offers we think you'll find valuable, respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may use other companies to organize and send the aforementioned informational material to you or assist us in filling orders and may share collected information with them for these purposes. If you would rather not receive informational material simply click the "Unsubscribe" link in the informational email and we'll cheerfully remove you from our list. Cookies and other non-shopper-specific data may be used to enhance the functionality of our website.

Third-Party Web Beacons: We use third-party web beacons from Yahoo to help analyze where visitors go and what they do while visiting our website. Yahoo may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo, click here.

Our website is hosted by Yahoo! Store. Please see the Yahoo! Privacy Policy to see how Yahoo! uses this information.

Client Testimonial
"Many thanks for your thoughtful and quick response. It is so rare in customer service these days, but very much appreciated." See More